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FALL 2023/WINTERIM 2023/2024 - Ambassador of Lafayette (AoL) Tour Guide (Admissions Office) at Lafayette College Student Employment (on-campus jobs)

Lafayette College Student Employment (on-campus jobs)
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FALL 2023/WINTERIM BREAK 2023/2024 - Tour Guide Job Description

Our Mission Statement

Ambassadors of Lafayette (AoL) are responsible for serving the College and its Admissions Office in welcoming, hosting, and aiding visitors to the College. Ambassadors include tour guides, office workers and senior interviewers. Responsibilities can include giving tours to prospective students and their guests, working in the Admissions Office, serving on panels during virtual and on-campus events, coordinating events and visitation with Admissions staff, onboarding and training new AoL staff, and serving to aid in the College’s mission statement and goals. 

Tour Guide Summary

Tour Guides are ambassadors who guide visitors on tours of campus, showcasing campus facilities coupled with sharing their academic, social and extracurricular experiences. While the majority of the tours are 75-minute tours with prospective students and their families, tours may include a variety of visitors and time limits on the tours change with different types of visitors. Some types of visitors include: 

  • prospective students and their families
  • groups of students visiting from a high school, college-based organization (CBO), affinity groups
  • middle school students
  • elementary school students
  • alumni
  • VIP guests
  • current faculty and staff

Tour Guide Job Responsibilities 

  • Serve as a positive role model during interactions with the public
  • Attend training to learn more about Lafayette’s programs, majors and facilities
  • Attend training to review campus information and build customer service skills
  • Commit to at least one consistent on-campus tour time per week
  • Conduct at least two Saturday tours per semester
  • Conduct at least two group tours per semester
  • Conduct tours during open houses
  • Conduct virtual tours
  • Understand the expectations of the job outlined in the AoL Manual
  • Understand the layout of the campus and how to shorten or lengthen tours based on the visitors’ experiences
  • Be able to conduct a No Steps Tour for people with mobility issues
  • Keep up to date with communications regarding the job through the current platforms (ie., Our Campus, email, Slack)
  • Communicate effectively with your supervisors and peers as schedule changes occur
  • Participate in Leopard Connect, a program in which current students connect with prospective students based on hometown, major or club/affinity interests
  • Aid in the setup and breakdown of Admissions events as needed
  • When able, willingly cover your peers tour time

Additional Tour Guide Opportunities

  • Engineering tours
  • Arts tours
  • Sustainability tours
  • Student panels
  • Virtual tours

Skills and Qualifications for the Job

  • Strong and clear public speaking skills
  • Ability to retain knowledge and facts about the College
  • Desire to interact with new people from different parts of the world
  • Desire to share your positive Lafayette experiences with others
  • Willingness to be flexible in changing situations
  • Ability to work at least twice a week between the hours of 9 am and 5 pm and occasional Saturdays or evenings.
  • Previous customer service skills are beneficial but not required

Pay

$10.00 per hour

TO APPLY:

Please also complete this survey to begin the application process: https://forms.gle/DwMHLuvo4vcTqzRSA